My Panasonic (Vietnam)
Region
Vietnam
Service Provided
Mobile app development, Backend development, UI/UX design
Languages
English, Vietnamese
Platform
Android, iOS
Business Need
Panasonic Vietnam wanted to reward loyal customers while streamlining the product warranty registration process. Their goal was to drive stronger post-purchase engagement and reduce reliance on manual processes through a digital loyalty experience.
Solution
We developed the My Panasonic mobile app to help Panasonic reward customer loyalty and simplify warranty registration. The app enables users to register their products, collect Panasonic Coins, and redeem them for value-added services like extended warranties or repairs. It also centralises service booking, product promotions, and shopping features into one convenient platform.
Key Features
✅ Simple product warranty registration
✅ Panasonic Coins system for loyalty rewards
✅ Service request and appointment scheduling
✅ Exclusive promotions and announcements
✅ In-app shopping for authentic Panasonic products
Project Outcome
The app enhanced customer retention, improved post-sales engagement, and reduced manual registration and service processes. It also positioned Panasonic as a brand offering ongoing value beyond the initial purchase.
